REFUND CONDITIONS

Purchase guarantee for your skipasses

The purchase of an annual pass is accompanied this year by a guarantee concerning the present health crisis.

We assure you that, in the case where the entire lift network should remain non-operational throughout the winter season on order of the authorities concerned, your pass will be automatically postponed to the following season.

Find the General Terms and Condtions for Pandemics/Epidemics here

In the case of a partial closure, a refund will be awarded, calculated proportionally by the number of days that the lifts are closed for. The table below shows you the amounts refunded if the authorities concerned order the lifts to close.

Multi-day passes are passes that are valid for between 1 and 15 days. Only Customers who can prove that they were not able to make use of their pass during the chosen period are eligible for compensation. For these passes, the following conditions apply: 

• - If the pass has not been used at all, the total amount will be fully refunded.
• - If the pass has been partially used, the amount refunded will be on a pro-rata basis, taking into account the number of non-ski days. The amount refunded will correspond to the difference between the number of days skied and the pass purchased. For example: If a Customer with a six-day pass amounting to CHF 348 was only able to ski on four of those days, the amount refunded will be: 348 – 269 = CHF 79. This corresponds to the price difference at the cash desk between a four-day pass and a six-day pass.

Only an official binding measure issued by the government which prevents the Customer from using their pass is considered grounds for compensation. The following are considered examples of binding measures issued by the government:

• - Partial or total lockdown within Switzerland resulting in the closure of leisure facilities, including cable cars and ski lifts
  - Partial or total lockdown in the Customer’s country of origin
  - Quarantine of minimum 7 days imposed by Switzerland on arrival or quarantine of minimum 7 days imposed by the Customer’s country of origin on return, meaning it is not reasonable to travel.

You can also subscribe to an insurance which covers other risks (weather conditions, accident, illness etc.) when ordering your pass. Please check out www.snowassist.ch for further information regarding these insurance possibilities. 

A refund will only be made if the closure of the facilities falls between 12 December 2020 and 11 April 2021 (seasonal basis of 121 days). For half-season passes and pedestrian season or annual passes, the amount of the compensation corresponds to the 50% of the compensation granted for skier passes of the same category.

• Refund request form for annual / seasonal pass

• Refund request form for daily passes / stays